Refund & Returns Policy

Last updated: 2026

At Soltan Store, we want you to be completely satisfied with your purchase. This Refund & Returns Policy outlines your rights and our procedures regarding returns, exchanges, and refunds.

1. Returns Eligibility

You have the right to return your order within 14 days of receiving it, in accordance with the UK Consumer Contracts Regulations.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items not due to our error
  • Personal hygiene items (if applicable)
  • Gift cards or downloadable products
  • Items marked as final sale

3. How to Start a Return

To initiate a return, please contact us at support@soltan.store within 14 days of delivery. Our team will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team.

8. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or payment provider first. If the issue persists, contact us at support@soltan.store.

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: support@soltan.store
Location: London, United Kingdom